Customer Success Executive

London, England, United Kingdom

Description

Customers are the heart of Flock, and we’re looking for a bright, creative Customer Success Executive to join our rapidly growing team. If you’re quick on your feet and have excellent communication skills, this role is for you. Spearheading support, your primary role will be interacting with our customers to provide quick and informative assistance. You’ll educate customers on how to use the Flock Cover app, create marketing content, track user feedback, and report bugs to our engineering team. As the crucial linking point between our customers and product development team, you’ll help to shape the future of Flock’s products. Working at a fast-paced startup means you will have plenty of opportunities to take on extra responsibilities outside of your role, as well as work with almost every area of the business.

About You

Key Responsibilities

Requirements

The ‘wow’ factor

If you have any of these: that’s great. If not: don’t worry. We look forward to teaching you!

Our Process

  1. Apply on this page. Please explain (briefly) why you’re interested in this position and why you believe you’re the right person for this job.
  2. We will schedule you in for an initial 10-minute phone conversation with Dara (Marketing Executive).
  3. We will do a short exercise with you which will give you the opportunity to demonstrate how you would handle a set of customer queries.
  4. We will invite you for an interview with Antton (Founder). You will also have the chance to ask us any questions you may have and talk about the role in more detail.
  5. Meet the entire team in a very casual setting for a friendly chat!

Benefits

Remuneration

Work-life balance

Learning & Development

Perks

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